Case Study: City of Kenmore, Washington achieves modern permitting and streamlined workflows with CentralSquare Technologies

City of Kenmore, Washington - Customer Case Study

The City of Kenmore, Washington faced the need to modernize outdated land management and permitting systems as it moved to revive and rebuild core areas. CentralSquare Technologies delivered a modern permitting solution using CentralSquare Community Development (previously TRAKiT), addressing gaps in planning, permitting and administration that were blocking efficient community development.

CentralSquare Technologies implemented CentralSquare Community Development with a GIS-centric, single-screen interface, online portal integration and customizable workflows that staff could tailor without IT support. The result: where the old system was used by only one person, multiple users now see application status and workloads, inspections and permits are automated, and the city reports faster scheduling, fewer customer follow-ups and improved day-to-day reliability.

City of Kenmore, Washington

Bryan Hampson

Development Service Director