Case Study: City of Gardner achieves 24/7 citizen self-service, cost savings, and streamlined compliance with CentralSquare Technologies Cloud

City of Gardner - Customer Case Study

The City of Gardner, Kansas faced rising demand for mobile, transparent and cost-efficient services and needed to modernize legacy processes for finance, utility billing, community development and work orders. After a decade-long relationship with CentralSquare Technologies, the city chose CentralSquare Cloud to better meet citizen expectations for accessibility and digital service delivery.

CentralSquare Technologies implemented CentralSquare Cloud to automate payments, reports and refunds, move legacy systems to the cloud, and provide 24/7 self-service and regulatory compliance support. The result was substantial staff-time savings by eliminating manual spreadsheet work, improved service efficiency and continuous availability with around-the-clock vendor support, freeing Gardner staff to focus on higher-value priorities and community engagement.

City of Gardner

Amy Foster

Business Service Manager