Case Study: City of Ames, Iowa achieves streamlined payment processing and increased online payments with CentralSquare Technologies

City of Ames, Iowa - Customer Case Study

The City of Ames, Iowa, a longtime NaviLine customer, was overwhelmed by increasing citizen payment requests—utility bills, bus passes, rental housing and parking tickets—and an onslaught of phone-payment calls that strained its limited staff. To streamline payment processing within its existing ERP, the City partnered with CentralSquare Technologies to implement CentralSquare Payments alongside their NaviLine platform.

CentralSquare Technologies integrated CentralSquare Payments into NaviLine and launched an online payment portal and invoice-email payment links with minimal training (5–10 minutes). The solution delivered immediate, measurable impacts: a dramatic decline in phone payments, increased online click-to-pay transactions, reduced vendor management with a single support contact, lower processing fees and resultant cost savings, freeing staff to focus on higher-priority work.

City of Ames, Iowa

Linda Sill

Systems Analyst