Case Study: City of Ames streamlines citizen payments with CentralSquare Technologies

City of Ames cuts payment call volume and launches CentralSquare Payments in 5-10 minutes

The City of Ames, Iowa, faced a challenge with an overwhelming volume of citizen payment requests, primarily handled via phone calls. With limited staff and resources, their finance team struggled to keep up. To streamline operations and reduce this call volume, the city turned to their long-time vendor, CentralSquare Technologies, and its CentralSquare Payments service integrated with their existing Naviline ERP platform.

CentralSquare implemented its integrated payment solution within the Naviline system, creating a unified online payment portal for citizens. This solution dramatically reduced phone call payments, allowing staff to focus on critical tasks. The city also benefited from simplified support through a single vendor and saw cost savings from lower processing fees. The integration successfully boosted online payments and improved the experience for both citizens and the internal team.

City of Ames, Iowa