Case Study: Arapahoe County achieves a unified multi‑agency 911 network and faster response times with CentralSquare Technologies' CAD Enterprise

Arapahoe County Colorado Makes a Coordinated, Multi-Agency 911 Network a Reality

Arapahoe County, Colorado — a 3rd‑largest county covering about 800 square miles and serving nearly 580,000 residents — faced fragmented, municipality‑specific computer-aided dispatch (CAD) systems that hindered cross‑jurisdiction communication and slowed emergency response. The Arapahoe County 911 Authority selected CentralSquare Technologies to provide a unified solution, deploying CentralSquare’s CAD Enterprise as the interoperable, configurable CAD and integrated 911 platform.

CentralSquare Technologies implemented CAD Enterprise across six jurisdictions (five law‑enforcement PSAPs and one Fire/EMS PSAP), plus ongoing support and integration of its records management system (RMS). The unified, configurable platform enabled real‑time data sharing, customizable workflows, and resource coordination across agencies—resulting in measurable benefits: adjacent agencies can now assist faster, response times have been reduced, and criminal records, warrants, citations and digital evidence are shared more effectively across the county.

Arapahoe County

John Jackson

Chief of Police