Case Study: Trumpet Behavioral Health achieves rapid, positive onboarding with CentralReach (CR Institute)

Trumpet Behavioral Health Creates Positive Onboarding Experience with CR Institute

Trumpet Behavioral Health, a 43‑center ABA provider with 1,600+ staff serving seven states, needed a reliable way to onboard 100–150 new therapists weekly while meeting state‑specific requirements and avoiding negative first impressions caused by technical problems and inconsistent support. After trying custom and market LMS options, Trumpet selected CentralReach’s CR Institute to provide a single, supported platform for training, competency, and skill development.

CentralReach migrated Trumpet to CR Institute in 30 days and provided hands‑on support to transfer content and set up cohorts, which reduced technical friction and shifted support off internal leaders. The result: faster time‑to‑productivity, very low cohort fallout and turnover, full visibility via reporting into trainee progress, and the ability to deploy new training modules in as little as 30 minutes—helping Trumpet reliably onboard hundreds of clinicians each week.

Trumpet Behavioral Health

Amber Valentino

Chief Clinical Officer