Case Study: Beyond Autism Services drives growth and retention with CentralReach

RBT Empowerment Drives Organizational Growth

Beyond Autism Services, a multi-disciplinary ABA provider serving clients across Pennsylvania, was looking for a way to better train, support, and retain its Registered Behavior Technicians (RBTs) while scaling care and reducing burnout. With growing service demand and the challenges of turnover common in the industry, the team turned to CentralReach and its CR Institute learning platform to strengthen onboarding, continuing education, and career development.

Using CentralReach, Beyond Autism Services built a robust onboarding and mentorship model, tracking staff progress through learning trees, offering ongoing training, and supporting interdisciplinary collaboration across ABA, speech, and occupational therapy. The results were significant: RBT retention reached 97.15% versus a 64% industry average, client retention hit 85%, and the organization saw major growth including 200% more ABA clients, 654% more ABA therapy hours, 213% more speech and OT clients, and 1293% more in-clinic service hours.

Beyond Autism Services

Jacqueline Godwin

Chief Operation Officer