Case Study: NorthPoint Pediatric Behavior Therapy achieves 98.6% collections and major time savings with CentralReach's CR BillMax

NorthPoint Pediatric Behavior Therapy accomplished three major goals within their first 6 months with CR BillMax

NorthPoint Pediatric Behavior Therapy, founded by Ben Nicholson in Shreveport, LA, provides ABA services for children with autism but lacked in-house expertise for complex ABA billing. To avoid spending his limited time learning revenue cycle management, Ben selected CentralReach and its managed billing service, CR BillMax, as a trusted partner to handle billing and provide visibility into claims and cashflow.

CentralReach implemented CR BillMax alongside its EHR and practice-management tools to run NorthPoint’s end-to-end revenue cycle, deliver robust reporting, and train staff on billing minutiae. As a result, NorthPoint achieved a 98–99% claim resolution rate and a 98.6% paid percentage in the first six months, reclaimed up to about five non-billable hours per week, scaled more quickly, and used CR BillMax data to drive staff performance and bonus programs.

NorthPoint Pediatric Behavior Therapy

Ben Nicholson

Owner & CEO