Case Study: Acorn Health achieves 92% same-day note conversion with CentralReach

Acorn Health boosts same-day note completion to 92% with CentralReach

Acorn Health, a multi-state ABA therapy provider, faced significant challenges managing documentation at scale across its 70 locations. With a high volume of daily sessions, their manual review and retrospective auditing processes created delays, limited visibility into day-to-day performance, and allowed them to audit only about 20% of notes. This led to reactive decision-making and operational strain. They partnered with CentralReach to find a better solution.

CentralReach implemented a connected, real-time documentation workflow using its CR Mobile, NoteDraftAI, and NoteGuardAI products. This solution enabled real-time session capture, AI-generated payor-compliant narratives, and automated auditing of 100% of session notes. As a result, Acorn Health increased its same-day note completion rate to 92% (up from 68%), gained full visibility into documentation quality, accelerated billing, reduced non-billable administrative hours, and improved both external audit performance and staff satisfaction.

Acorn Health