Case Study: Ashgate Hospice improves resilience and connectivity with Central Technology

Ashgate Hospice cuts VDI tickets by 90% with Central Technology

Ashgate Hospice enlisted Central Technology to create a technology roadmap to address performance and reliability issues with their on-site virtual desktop infrastructure, which was a single point of failure causing downtime and high service desk call volumes. The hospice also faced a critical connectivity challenge, needing 100% uptime for patient care but relying on a single internet leased line.

Central Technology implemented a centrally hosted VDI platform on their UK-based datacentre to eliminate single points of failure and provided a diverse leased line solution with automatic failover for resilient connectivity. This resulted in a dramatic 60% drop in overall service desk tickets and up to a 90% reduction in VDI-specific issues, freeing the IT team to be more proactive and ensuring reliable support for the hospice's 24/7 operations.

Ashgate Hospice