Case Study: Oregon Medical Group achieves 75% reduction in patient wait time with CenTrak’s RTLS solution

Oregon Medical Group’s Outpatient Facility Transforms Clinical Workflow with CenTrak’s RTLS Solution

Oregon Medical Group prepared to open a new 46,000 sq. ft. multispecialty outpatient clinic in Eugene but faced major workflow challenges: centralized registration, limited sightlines to exam rooms, manual patient retrieval, and the obsolescence of their traditional medical flag system. To address these issues they selected CenTrak’s Real‑Time Location System (RTLS) patient- and staff‑locating technology integrated with existing asset tracking and their EHR.

CenTrak’s RTLS delivered room‑specific, active RFID location data and real‑time alerts, enabling a patient self‑rooming model and tighter clinical workflow management. The solution cut patient wait time before being seen by 75%, reduced in‑exam waiting by 50%, saved providers up to 90 minutes per day in walking time, and increased patient time with medical assistants by 50%, while boosting patient and provider satisfaction.

Oregon Medical Group

Steve Liu

Director of IT