Case Study: The Maintainers (MFS) achieves company-wide data integration and seamless workflows with CentraHub CRM

The Maintainers (MFS) - Customer Case Study

The Maintainers (MFS), a Qatar-based maintenance company covering more than 30 sub-service disciplines across public and private sectors, faced fragmented, disparate systems that required time-consuming manual data processing and reporting. They needed a real-time view across sales, operations, HR and procurement to ensure accurate billing and meet contractual obligations, so they engaged CentraHub CRM to centralize and integrate their processes.

CentraHub CRM delivered a cloud-hosted central platform with end-to-end governance for facilities management — including preventive maintenance, contract definitions, SLA governance, reactive maintenance and technician task assignment — plus advanced marketing features. The CentraHub CRM implementation eliminated data duplication, enabled seamless cross-departmental workflows and real-time visibility for billing and contract compliance, while also providing local support as noted by the customer.

The Maintainers (MFS)

James Tavendale

Head of IT & Systems