Case Study: Sri Balaji Max Mail Private Limited (SBMMPL) achieves streamlined operations and faster customer response with CentraHub CRM

Sri Balaji Max Mail Private Limited (SBMMPL) - Customer Case Study

Sri Balaji Max Mail Private Limited (SBMMPL) is a logistics and courier company that was hampered by an outdated system, manual shipment creation, customer requests handled via phone/SMS, scattered data, no ticket monitoring, and slow data searches — all of which delayed responses and reduced accuracy. To solve these problems, SBMMPL implemented CentraHub CRM.

CentraHub CRM was deployed within 45 days to centralize customer data, integrate multi-channel communications (calls, SMS, email), automate workflows, provide real-time ticket tracking, detect duplicates, and enable fast data retrieval. As a result, CentraHub CRM streamlined operations, cut manual data entry, improved response times and ticket oversight, saved employee time on searches, and strengthened customer relationships.

Sri Balaji Max Mail Private Limited (SBMMPL)