Case Study: Nippon Auto Repair achieves streamlined data segregation and timely deliveries with CentraHub CRM

Nippon Auto Repair - Customer Case Study

Nippon Auto Repair, a Dubai-based Lexus specialist, needed secure, clearly segregated capture of customer and vehicle data and a way to track customer requests and responses as vehicle volumes grew. To address these challenges they implemented CentraHub CRM’s cloud-hosted CRM solution.

CentraHub CRM organized data into Vehicle, Customer and Model Masters and provided 360-degree reports, customer behavior insights and team collaboration tools. As a result, CentraHub CRM enabled timely deliveries and improved customer satisfaction while allowing Nippon Auto Repair to track revenue, margins, parts sold and labor even as manual monitoring became infeasible.

Nippon Auto Repair

Prince Kochumman

General Manager