Case Study: Moalajah Services achieves real-time project visibility and tighter cost control with CentraHub CRM

Moalajah Services - Customer Case Study

Moalajah Services, a joint venture between BESIX and Veolia supplying water and wastewater management across the UAE and GCC, was running project records in MS Excel, which was time-consuming, error-prone and provided no real-time visibility. To address these challenges, the company implemented the cloud-hosted CentraHub CRM solution to replace manual spreadsheets and centralize project and pre-sales data.

CentraHub CRM gave Moalajah Services a single view of project history with activity and sub-activity level cost estimations, enabled issuing quotations, supported the pre-sales process and improved project sign-off accuracy. As a result of the CentraHub CRM implementation, the team gained real-time insight into project stages and profitability versus estimates, achieved tighter control over costs, resources and equipment, and increased operational efficiency leading to cost savings and better customer service.

Moalajah Services

Martin Cornelissens

Plant O & M Manager