Case Study: Elgi Ultra Private Limited achieves streamlined operations and elevated customer experience with CentraHub CRM

Elgi Ultra Private Limited - Customer Case Study

Elgi Ultra Private Limited, a premium kitchen appliance brand, faced fragmented, manual processes that caused inconsistent sales-order and installation workflows, poor tracking, disorganized customer and product data, and weak customer communications. To tackle these issues, Elgi Ultra engaged CentraHub CRM to implement a tailored CRM solution.

CentraHub CRM delivered a customized system in 45 days that standardized and automated order and installation workflows, centralized product and customer data (eliminating Excel-based pricing), enabled automated sales-order emails and notifications, and provided real-time tracking of orders and installations. The CentraHub CRM deployment reduced errors and delays, improved operational efficiency and data-driven decision-making, and boosted customer satisfaction through timely, proactive communication.

Elgi Ultra Private Limited