Case Study: Coffee Planet achieves improved customer engagement and sales growth with CentraHub CRM

Coffee Planet - Customer Case Study

Coffee Planet, a UAE‑born specialty coffee roaster with global reach, was hampered by Excel‑based data management, version control issues and communication bottlenecks that undermined customer engagement and operational efficiency. To meet needs for role‑based security, automated quote revision numbering, and ERP/mobile integration, Coffee Planet selected CentraHub CRM to replace its ad hoc systems.

CentraHub CRM deployed a centralized CRM in 45 days that added automated email alerts, a sales‑order module, task and collaboration tools, lead management and SQL reporting, eliminating data redundancy and reducing manual data entry. The CentraHub CRM solution improved response times and customer engagement, drove increased sales within the first year, sped up lead conversion and provided a scalable platform for Coffee Planet’s expansion.

Coffee Planet