Case Study: Harris Achieves Predictive Performance Analytics for Emergency Communications with Centerity Systems

Harris - Customer Case Study

Harris, a leader in public safety and professional communications, needed a flexible monitoring and analytics solution for its VIDA emergency communications platform. As the platform spans LMR, LTE, and a wide mix of proprietary and third-party devices, Harris required deeper visibility into performance, availability, and business service impact across a complex, constantly changing environment. Centerity Systems provided its IT Performance Analytics and Business Service Management platform to address this need.

With Centerity Systems’ unified monitoring appliance, Harris gained end-to-end coverage across its communications stack, including MASTR V sites, Cisco routers, Dispatch Consoles, and other critical assets. The solution delivered real-time dashboards, predictive analytics, trend and root-cause analysis, and a business intelligence layer for better service management, helping Harris improve system performance, availability, and operational insight for mission-critical customers.

Harris

Joel Morgan

Engineering Manager