Case Study: Hickory Falls achieves operational efficiency and reduced food waste with CenterEdge Software

How the wide variety of fun at Hickory Falls maintains balance with operational efficiency

Hickory Falls, a popular Central Pennsylvania entertainment destination since 2002 with attractions from go-karts to mini golf and laser tag, faced growing complexity from expanded offerings: more staff, variable schedules, rising labor costs, and limited reporting visibility. To address these operational challenges, Hickory Falls partnered with CenterEdge Software and implemented the full Advantage Suite (including CenterEdge Payments and Dual Pricing) to gain the tools needed for better staffing, sales, and financial management.

CenterEdge Software delivered a solution using Advantage Team Management for time clocks and drag-and-drop scheduling, robust reporting for sales, labor and profitability, and a Kitchen Display System (KDS) to optimize kitchen flow. The result was faster, template-driven schedule creation, tighter control of labor and financial data, dramatically reduced food waste, and improved guest timing; Hickory Falls also expects Dual Pricing to save the company over $150,000 a year in credit card fees.

Hickory Falls