Case Study: University of Notre Dame improves feedback conversations and scales cultural change with Center for Creative Leadership

University of Notre Dame boosts regular feedback by 6% with Center for Creative Leadership

The University of Notre Dame, a renowned private Catholic university, faced a challenge with its performance review process and a lack of regular feedback, which negatively impacted employee engagement. To address this need for a cultural shift, the university partnered with the Center for Creative Leadership to implement its Better Conversations Every Day™ conversational skills training program.

The Center for Creative Leadership's solution involved training leaders and internal facilitators using the SBII feedback framework to improve communication. This initiative led to a measurable 6% increase in managers providing regular, constructive feedback and achieved a 4.5/5 participant satisfaction rating, resulting in enhanced accountability and engagement across the university.

University of Notre Dame