Case Study: NACCO Materials Handling Group strengthens leadership in uncertainty with Center for Creative Leadership

NMHG strengthens leadership across 1,000+ employees with Center for Creative Leadership

The customer, NACCO Materials Handling Group (NMHG), faced significant challenges due to economic turmoil and a volatile market, which caused sales to fall and highlighted a need for sales leaders to build stronger relationships with external dealers. NMHG partnered with the Center for Creative Leadership to create a customized leadership development intervention called "Leading in Uncertain Times" to address these issues.

The Center for Creative Leadership designed a multi-layered solution that included diagnostic phases, structured learning sessions, and support for applying new skills. The program successfully changed participant behavior, fostering greater collaboration, communication, and self-awareness. While specific metrics are not provided, the case study notes the initiative was well-received and produced positive results for individuals, teams, and NMHG's business.

Nacco Materials Handling Group (nmhg)