Case Study: KONE Americas achieves world-class leadership culture and stronger results with Center for Creative Leadership

KONE Americas triples customer satisfaction with Center for Creative Leadership

KONE Americas, a division of the global elevator and escalator industry leader, faced the challenge of transforming its internal culture to achieve its ambitious goal of becoming the industry's top performer. Internal concerns were overriding customer needs, safety incidents were frequent, and operational discipline was inconsistent. To address this, KONE partnered with the Center for Creative Leadership (CCL) to initiate a culture and leadership transformation focused on driving organizational performance through people leadership.

The Center for Creative Leadership worked with KONE's senior team through its "Transforming Your Organization" process, beginning with building trust and improving communication within the executive team. This was followed by a major leadership event for the top 100 leaders to align on strategy and the necessary mindset shifts. The solution led to significant measurable results: a more than 70% decline in safety incidents, a tripling of customer satisfaction, world-class employee engagement levels, and substantial increases in market share and profits.

KONE Americas