Case Study: LinkNow Media achieves scalable, high-quality calling and real-time CRM integration with Centcom

LinkNow Media - Customer Case Study

LinkNow Media, a multi‑department call center and digital marketing company, needed a reliable B2B dialing solution that could handle cold outreach, scale agents quickly, provide agents with instant access to client information across departments, and integrate with third‑party marketing/CRM tools while keeping costs and call quality high. To meet these needs they engaged Centcom and used its dialing solution and online self‑serve app.

Centcom implemented a custom call protocol to route leads between campaigns, an online portal that lets LinkNow add agents instantly by creating usernames, and a software architecture that links third‑party applications for real‑time data synchronization across databases. As a result, LinkNow Media can scale on the fly, move leads smoothly through intro-to-sale workflows, maintain excellent call quality with virtually no downtime, and benefit from responsive Centcom support and improved operational reliability.

LinkNow Media

Wesley Mendelovitch

Chief Executive Officer and President