Case Study: Capsticks achieves secure, user-friendly remote working with CensorNet MFA

Capsticks - Customer Case Study

Capsticks, a leading national healthcare law firm with offices in London, Birmingham, Leeds and Winchester, needed to secure remote working for busy lawyers who accessed systems via VMWare Horizon View and Outlook Web Access. Remote access had been protected only by passwords, leaving sensitive client and healthcare data exposed, so the firm sought a user‑friendly, token‑free multifactor authentication solution and selected CensorNet’s MFA.

CensorNet deployed its MFA across Capsticks’ Horizon View and Outlook Web Access and added the Password Reset Module, using phone‑delivered one‑time passcodes and a self‑service reset portal. The rollout was straightforward and fast, strengthened authentication, reduced help‑desk calls, preserved user productivity with multiple passcode delivery options, and delivered a measurable reduction in support overhead while improving overall security.

Capsticks

Tim Bond

Head of IT