Case Study: Tower Health accelerates third-party risk management with Censinet RiskOps

Tower Health cuts third-party risk assessments from 5-6 weeks to under 1 week with Censinet

Tower Health, a regional integrated healthcare system in Pennsylvania, faced significant challenges with its third-party risk management program. The organization relied entirely on manual spreadsheets and processes, which were inefficient and resource-intensive. This approach required up to five full-time employees and resulted in slow assessment throughput, taking 5-6 weeks per review, with no time for reassessments and poor overall risk visibility. To address this, Tower Health turned to Censinet and its RiskOps™ platform.

By implementing Censinet RiskOps™, Tower Health automated its workflows and gained access to standardized yet flexible questionnaires. The solution was well-received by vendors, who began responding in a single day or with a single click. This allowed Tower Health to complete risk assessments in less than one week instead of 5-6 weeks. The program's efficiency dramatically improved, increasing assessment productivity threefold and enabling regular reassessments. Censinet’s solution freed up three FTEs to be redeployed, reducing the team dedicated to risk assessments from five people to just two while providing actionable insight into key risk areas.

Tower Health