Case Study: Connect Assist achieves 38% increased manager productivity and $784K annual cost savings with Celoxis

Connect Assist uses Celoxis to help deliver projects faster, bring everyone on the same page and improve visibility and transparency

Connect Assist, a South Wales, U.K. provider of helplines and digital services to charities and the public sector, struggled as customer demand grew: they relied on disconnected tools (Microsoft Project and Trello), which led to poor task visibility, missed deadlines, weak resource tracking, scattered issue management and no easy way to report progress across teams and clients.

By adopting Celoxis as a single cloud-based platform, Connect Assist centralized project plans, interactive Gantt charts, resource load views, timesheets, issue tracking and a client portal—eliminating multiple tools and manual work. The result was 100% user adoption, a 38% reduction in managers’ manual effort (about 15 hours saved per manager per week), faster project delivery, improved estimates and roughly $784K in annual cost savings, delivering a strong ROI.

Connect Assist

Stephen Pickett

Professional Services Director