Case Study: VON ARDENNE achieves real-time process visibility and procurement efficiency with Celonis

Von Ardenne - Customer Case Study

Von Ardenne, a German supplier of high‑tech coating systems for glass, solar and display industries, needed to ensure extreme quality and efficiency across complex, data‑rich processes—from procurement and production to service. Facing a heterogeneous IT landscape during an SAP consolidation and handling a high procurement volume (about 32,000 order items annually and ~700 employees across six global locations), Von Ardenne turned to Celonis and its Celonis Process Mining solution to gain real‑time, end‑to‑end process visibility.

Celonis combined data from multiple systems to automatically visualize workflows, uncover process variants and weak points, and deliver immediate KPIs such as delivery reliability, throughput times and error rates. The Celonis implementation gave Von Ardenne 100% transparency into procurement and service processes, freed procurement teams from manual data collection so they could focus on optimization, and improved customer service workflow visibility—results the company cites as measurable improvements in control, speed and supplier performance and a foundation for further projects like a supplier portal.

Von Ardenne

Benjamin Schenk

Senior Manager of Global Service and Documentation