Case Study: Terberg Group achieves faster deliveries and 100% process transparency with Celonis Process Mining

Specialized Vehicle Supplier Becomes Process Improvement Specialist

Terberg Group, a multinational supplier of specialized vehicles with roughly 2,500 employees and €900M in annual sales, faced fragmented, siloed process analyses across its 28 subsidiaries that hindered operational visibility and growth. To create uniform insights into procurement and sales processes (starting with purchase-to-pay and accounts payable), Terberg engaged Celonis and deployed Celonis Process Mining beginning in 2017.

Working in a co-innovation model, Celonis and Terberg’s Data Science team built connectors to Microsoft Dynamics AX for P2P, AP, O2C, AR, production and warehouse management (completed Q1 2018) and rolled out standardized analyses to subsidiaries. Celonis Process Mining delivered 100% process transparency, improved vendor delivery performance by identifying internal vs. external delay causes, reduced invoice corrections (yielding immediate time savings and lower costs), and enabled cross-subsidiary learning to accelerate production and delivery.

Terberg Group

Jorrit ter Horst

Data Science Consultant