Case Study: Ingram Micro achieves global process excellence and saves 50,000 labor hours with Celonis

Ingram Micro saved 50,000 labor hours by improving processes across just one metric

Ingram Micro, a global technology distributor, faced major operational disruption during COVID-19 as it rapidly moved 3,000 associates from an in-office to a fully remote model. The company needed to rethink critical workflows like onboarding and keep track of rising employee fatigue and falling engagement, while continuing to improve execution at scale with Celonis process mining.

Using Celonis and its process mining and automation capabilities, Ingram Micro identified inefficiencies across the business and streamlined operations through its Process Mining and automation centers of excellence. The impact included saving 50,000 labor hours by improving processes across just one metric, helping Ingram Micro accelerate execution and drive greater value for customers.

Ingram Micro

Jana Vondran

Senior Vice President of Global Business Services