Case Study: Zalando achieves faster, higher-quality procurement with Celonis Action Engine

How Zalando Enhances Procurement with ML-powered Suggestions

Zalando wanted to modernize procurement to reduce complexity, cut maverick ordering and manual work, and make buying more data-driven. To do this they partnered with Celonis, using Process Mining & Automation and the Celonis Action Engine to introduce ML-guided buying, supplier analytics, eInvoicing and eCatalogues across indirect procurement.

Celonis implemented ML-powered suggestions and process-mining insights that guide buyers toward compliant, high-value choices and automate routine tasks. The Celonis solution reduced operational workload, improved speed and quality of procurement processes, decreased deviations from process governance, and delivered measurable improvements in efficiency, supplier/payment visibility and focus on value creation for Zalando.

Zalando

Alejandro Basterrechea

Head of Procurement Operations