Case Study: Johnson & Johnson achieves faster on-time delivery and process efficiency with Celonis

How they’ve mastered rapid, ongoing, and team-centric value creation with Process Mining and Celonis

Johnson & Johnson was looking for a way to roll out process mining in a practical, scalable way without overwhelming teams. Using Celonis, the company started with a single-system analysis and a pre-built template to uncover inefficiencies, improve adoption, and support process transformation across regions.

Celonis helped Johnson & Johnson refine a local analysis for the team in Chile, which then enabled collaboration with upstream and downstream partners to redesign delivery processes. The results were strong: a 30% reduction in touch time, a 40% reduction in price changes, and significant improvements in on-time delivery, with the successful analysis later turned into a global template.

Johnson & Johnson

Brooks Olphin

Product Line Owner for Process and Task Mining