Case Study: Trophy Skin saves 600+ hours and achieves touchless, same-day order fulfillment with Celigo’s Shopify‑NetSuite SmartConnector

Trophy Skin Saves 600+ Hours by Automating Order-to-Fulfillment

Trophy Skin, a luxury at‑home skincare device company selling through its Shopify site (plus QVC, Amazon and other channels), faced a scalability problem: although orders flowed into NetSuite, customer service still had to manually push and verify every website order to the 3PL, a process that could take up to 1.5 hours per order. A surge of 1,200 orders in three hours during a QVC feature made it clear the manual workflow would block the company’s growth plans.

Celigo reconfigured the Shopify‑NetSuite SmartConnector to send orders directly to both NetSuite and the 3PL at checkout and to return shipping/tracking data automatically, creating a touchless order‑to‑fulfillment process. The change cut fulfillment time from about 90 minutes to 10 minutes, saved more than 600 person‑hours per month, enabled same‑day tracking for orders placed before 2 p.m., and freed staff to focus on high‑value customer service while supporting aggressive growth targets.

Trophy Skin

Rachel Harris

Director of Operations