Case Study: The Fruit Box Group achieves leaner, faster integrations with Celigo

The Fruit Box Group reduces manual customer service work by 80% with Celigo

The Fruit Box Group, an Australian food and beverage supplier, sought to digitally transform its operations by integrating new tools like Adobe Commerce and Zendesk with its core NetSuite ERP. The challenge was to improve customer self-service and engagement without resorting to the slow, expensive, and fragile customizations of NetSuite that would typically be required. They turned to the integration platform from vendor Celigo to solve this.

Celigo provided a solution using its pre-built connectors and customizable integration platform. This allowed the small IT team to quickly build and maintain integrations, resulting in an 80% reduction in manual customer service work and significantly accelerated sales cycles. By using Celigo, The Fruit Box Group gained agile operations and the ability to scale its integrations with a lean team, which became a key enabler of its entire company strategy.

The Fruit Box Group