Case Study: SpotHopper scales billing accuracy and AI workflows with Celigo

SpotHopper cuts QBR prep from 50 minutes to 3 with Celigo

SpotHopper, a restaurant technology and marketing platform, faced significant challenges in scaling its billing and revenue operations. As the company grew, its high-volume invoice runs between NetSuite and Stripe were prone to failures, duplicate charges, and manual work, eroding customer trust and consuming finance resources. The core issue was a lack of data governance and reliable automation.

Using the Celigo platform, specifically Integrator.io and API Management, SpotHopper rebuilt its integration architecture from the ground up. This provided a governed source of truth, eliminating duplicate billing and automating workflows. Later, Celigo MCP powered AI-driven tools for customer success. Results included invoice runs executing cleanly, deposit reconciliation dropping from 3-4 days to 5 minutes, and QBR preparation time reduced from 45 minutes to about 3 minutes per account. Celigo provided the reliable automation foundation that enabled both operational stability and strategic AI deployment.

SpotHopper

Cory Benton

Vice President of Customer Success, SpotHopper