Case Study: Factor Bikes accelerates global B2C order processing with Celigo

Factor Bikes reduces order processing from 24 hours to 5-10 minutes with Celigo

Factor Bikes, a high-end luxury bicycle brand, faced significant operational challenges after expanding into global B2C e-commerce during the COVID-19 pandemic. A surge in order volume and a massive number of SKUs led to time-consuming manual data entry in NetSuite and labor-intensive cross-time-zone collaboration. To overcome this, they turned to the vendor Celigo for an integration solution.

Celigo implemented its iPaaS to seamlessly connect Factor's Shopify store to its core NetSuite ERP processes. This provided a robust integration architecture that automated order processing. The results were dramatic: order processing time was reduced by over 95% to just 5-10 minutes, enabling 24/7 global operations and empowering the lean team to focus on strategic growth without adding IT headcount.

Factor Bikes