Case Study: eyebobs achieves hundreds of thousands in savings and a better customer experience with Celigo

Eyebobs Saves Hundreds of Thousands of Dollars and Improves the Customer Experience With Celigo

Eyebobs, the Minneapolis eyewear company, was growing fast and struggling with manual, error-prone processes across Amazon orders, ecommerce orders, and returns. The team had to manually enter hundreds of Amazon orders into NetSuite every day, rely on a brittle custom integration for its storefront, and spend customer service time handling returns, creating delays and added costs.

To solve this, eyebobs used Celigo’s Integration Apps to connect NetSuite with Shopify, Amazon, and Returnly, automating order-to-cash and returns workflows. With Celigo, the company eliminated much of its manual work, improved reliability during big sales, and sped up processing; the result was at least 2.5 people saved and roughly $90,000 in savings, with the company estimating the total impact was likely over $200,000.

eyebobs

Blake Majewski

Senior NetSuite Administrator