Case Study: Classy Llama streamlines user provisioning and ITSM with Celigo

Classy Llama streamlines user provisioning and ITSM with Celigo

Classy Llama, a digital services agency focused on ecommerce, struggled with highly manual user provisioning and ITSM across a composable tech stack of best-of-breed tools. With employees, contractors, and clients needing different access levels, the team spent hours adding users one by one, managing spreadsheets, and keeping permissions and data in sync across systems. They turned to Celigo to help connect their apps and reduce the burden on IT.

Using Celigo iPaaS, Classy Llama made Salesforce the system of record and automated data flow across multiple platforms for provisioning and updates. The result was major efficiency gains: IT ticket volume dropped by 50%, one administrator got back about 20% of their time, and the CIO recovered roughly 40% of his time. Celigo helped Classy Llama keep its composable model while replacing error-prone manual work with streamlined automation.

Classy Llama

Rob Tull

Chief Executive Officer