Case Study: basecom accelerates project delivery and improves customer satisfaction with Celigo

basecom accelerates project delivery and improves customer satisfaction with Celigo

basecom, a leading ecommerce agency in Germany, needed a better way to manage complex client integrations after its in-house middleware, Octopus, became difficult to customize and caused long delays. The company was looking for a modern iPaaS that could support its ecommerce projects and improve delivery speed, and chose Celigo after testing multiple finalists.

With Celigo, basecom built a dedicated integration practice and now uses Celigo for custom connections across storefronts, ERPs, PIMs, and Shopware. The result was far more predictable estimates, lower implementation effort, and improved customer satisfaction; basecom said projects that once escalated due to high effort and long runtimes now “just work,” helping the agency keep costs low and strengthen long-term client relationships.

basecom

Manuel Wortman

Founder and CEO