Case Study: Vodafone Portugal achieves a unified customer experience with Celfocus OneX

Vodafone Portugal improves time-to-market and operational efficiency with Celfocus

Celfocus partnered with Vodafone Portugal, which needed to simplify its technology ecosystem and unify the customer experience across all channels. The challenge included modernizing several outdated systems that required substantial upgrades to remain compliant with internal and industry standards.

The solution was the OneX Programme, a single, unified platform built on cloud-native technology that features a new Frontend and a single Backend. Celfocus delivered benefits including an elevated customer experience, improved time-to-market, more efficient operations for frontline teams, and enhanced resilience and scalability.

Vodafone Portugal