Case Study: Telenet enhances network impact analysis and proactive incident management with Celfocus AWS Network Genius

Streamlining network impact assessments to enhance Customer Experience

The telecommunications provider Telenet faced a significant challenge due to its disconnected network data and manual processes, which were scattered across different systems. This lack of a clear, unified view of the network topology made it difficult to anticipate service impacts from changes or failures, leading to potential customer disruptions. Celfocus was engaged to address these inefficiencies.

Celfocus implemented a solution using a graph network representation, fully supported on AWS Neptune GraphDB. This provided Telenet with a graphical visualization that mirrored the network’s actual structure, enabling engineers to perform effective impact analysis. The results were substantial, including a reduction in manual tasks, proactive error handling, and anticipated savings of dozens of millions from a reduced network management team. This solution from Celfocus enhanced service level agreements and shifted Telenet to a proactive, more competitive operational model.

Telenet