Case Study: Santander Portugal achieves faster, secure digital signing with Celfocus eSign

Sealing deals quickly with trusted and secure electronic signatures

Santander Portugal, a subsidiary of the Santander Group, faced the challenge of modernizing its rigid administrative processes to securely seal banking deals in the digital era. The bank sought to replace handwritten signatures to improve operational efficiency and customer experience. They partnered with vendor Celfocus to implement the Celfocus eSign solution, a digital eSignature suite.

Celfocus implemented its eSign platform, which offers multiple secure, legally-compliant signature methods and seamless integration with existing systems. This solution made the document signing process fully digital, agile, and delocalized. The results included processing over 200,000 documents monthly, significantly reducing time and costs, increasing customer satisfaction, and helping Santander Portugal meet its environmental goals by becoming more paperless.

Santander Bank

Ricardo Castanheira

Intelligent Automation CoE