Case Study: Vodafone achieves faster network operations with Celfocus Cognitive Intelligence Automation

Improving Network Operations through Cognitive Intelligence and Automation Vodafone Global NOC Transformation

Vodafone, a major telecommunications provider, faced a challenge in its Global Network Operations Center (GNOC) where handling network incidents was highly dependent on manual human effort and reaction. Their goal was to automate these processes to improve efficiency, reduce errors, and cut operational costs, with a specific target of reducing 80% of the effort spent on first-line support activities. Vodafone partnered with vendor Celfocus to address this challenge as part of their long-term OSS transformation strategy.

Celfocus implemented a Cognitive Intelligence Automation Solution, which integrated analytics, machine learning, and an automation framework. The solution comprised three building blocks: a Cloudera-based analytics and cognitive engine for intelligent decision-making, the Resolve automation framework for orchestrating incident resolution, and the CELFOCUS Omnichannel Unified Operations Portal for handling exceptions. This approach enabled Vodafone's NOC to automatically analyze, classify, and resolve network issues, leading to a significant decrease in manual effort and human error while improving service availability and customer experience.

Vodafone

Mario Volonterio

Head of OSS and Network Infrastructure Engineering