Celfocus
33 Case Studies
Case Study: Virgin Media O2 improves service reliability and reduces MTTR with Celfocus Digital Operations
A Celfocus Case Study
Building the operations model of the future
Virgin Media O2, a major British telecommunications provider, needed to modernize its operations in a competitive market to reduce customer churn. They partnered with vendor Celfocus to implement a more cost-effective and reliable Digital Operations model based on Google’s SRE principles, aiming to increase service availability and improve customer satisfaction.
Celfocus deployed a specialized B2C Digital Transformation Team to support key functions like Service Reliability, toolset development with Atlassian products, and Incident Command. This solution from Celfocus successfully increased the Mean Time Between Failures, reduced the Mean Time To Repair, and enabled a faster rollout of new services for the customer.
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