Case Study: Vodafone achieves unified cloud communications with Celfocus and One Net

Building a Unified Communications solution for Vodafone Business UK

Vodafone Business UK, a leading communication service provider, faced the challenge of moving beyond traditional voice-only offers to meet the evolving needs of businesses with mobile and remote workforces. Their ambition was to create a differentiated, cloud-based Unified Communications (UC) solution that integrated all forms of communication, eliminated costly on-site hardware, and reduced the total cost of ownership. They selected vendor Celfocus as a strategic partner to build this solution.

Celfocus built, launched, and continues to support the cloud-based One Net solution for Vodafone. This platform seamlessly integrates landlines, mobiles, and communication apps into a single service, providing advanced PBX features, fixed-mobile convergence, and add-ons like a call center. The solution offers speed and flexibility, with feature deployment within a day and easy integration into the operator's IT systems. As a result, One Net now supports over 300,000 subscribers, strengthening customer relationships and reducing churn for Vodafone.

Vodafone

Andy May

Head of Transformation and Product