Case Study: World Famous Casino Resort Hotel achieves streamlined multi-property scheduling and saves up to 20 hours/week per coordinator with Celayix Software

World Famous Casino Resort Hotel - Customer Case Study

World Famous Casino Resort Hotel, a six‑property Las Vegas entertainment operator, faced time‑consuming scheduling challenges: moving banquet staff between sites, communicating last‑minute changes, and correcting errors that hurt customer service. To address this, they partnered with Celayix Software and implemented Celayix eTime Manager and Voice Xpress for web‑ and phone‑based employee scheduling and communications.

Celayix Software customized an online self‑scheduling solution (with a company‑branded portal and mobile access) that lets employees pick and confirm shifts across all properties while hiding location details until acceptance. The change reduced scheduling calls and coordinators’ workload—freeing up to 20 hours a week per banquet coordinator—improved employee satisfaction, increased use of in‑house trained staff (reducing expensive contractors), and delivered more consistent guest service.