Case Study: Major Las Vegas Properties achieves automated multi-property scheduling, freeing 20 hours/week per coordinator and boosting employee satisfaction with Celayix Software

Major Las Vegas Properties - Customer Case Study

Major Las Vegas Properties was struggling with manual, paper-based scheduling across multiple hotel and event properties, a process that consumed up to half of banquet coordinators’ time and led to frequent errors and service issues. To address this, they engaged Celayix Software and adopted the Celayix Scheduling Solution (a web- and phone-based workforce management and self-scheduling system) to automate shift assignment based on employee availability, qualifications and business rules.

Celayix Software implemented a rules-based online and automated phone scheduling system that lets employees view and self-select qualified shifts 24/7, while keeping availability hidden until confirmed. The result: up to 20 hours per week reclaimed per banquet coordinator, hundreds of thousands of schedules produced monthly on the Vegas Strip, higher employee satisfaction, faster communications for schedule changes, and reduced reliance on union contractors — delivering more consistent guest service.