Case Study: Large Security Company achieves lower costs and superior customer service with Celayix Software

Large Security Company Switches From Competitor: Lowers Costs, Receives Superior Customer Service

Large Security Company, a private security firm based in Virginia serving about 1,000 employees and high‑level government contracts, was paying premium prices for employee scheduling software while receiving poor and slow customer support. Seeking a more affordable, security‑industry‑aware system that could handle guard skill requirements, avoidable overtime, employee availability, and automated time collection via IVR, the company turned to Celayix Software and its eTime Xpress and Voice Xpress offerings.

Celayix Software implemented eTime Xpress with Voice Xpress and the Visual Scheduler, bringing ease of use, cut‑and‑paste templates and IVR time collection to the company’s operations. The switch lowered overhead costs, improved scheduling efficiency and responsiveness, and—critically—delivered much more timely, attentive customer support from Celayix Software, which operations staff say has noticeably improved day‑to‑day efficiency.