Case Study: Dixons Carphone achieves greater efficiency and scalability with Celaton's Intelligent Process Automation

Transforming end-to-end processes across the organisation

Dixons Carphone, one of Europe’s largest independent mobile communications retailers, faced a growing challenge handling huge volumes of incoming paper and electronic documents from suppliers, staff, and customers. As the business doubled in size year on year, its mailroom and processing teams lacked visibility and risked losing valuable information, creating pressure across the organization. Celaton’s intelligent process automation platform, inSTREAM, was introduced to address these issues.

Celaton implemented inSTREAM first in Accounts Payable to process supplier invoices, using automation to read, categorize, extract data, and perform validation checks such as supplier verification, PO matching, and currency conversion. The solution was then extended into customer cash back claims and other departments including Finance, Customer Services, HR, and Legal. Celaton helped Dixons Carphone achieve a 70% reduction in operational costs, an 83% reduction in cash-back processing time, a cut from 30 days to 5 days in one process, and an estimated £400,000 in savings from lower contact rates and faster turnaround.

Dixons Carphone

Bruce Marson

Director Shared Services