Case Study: Currys achieves 70% lower operational costs with Celaton Intelligent Process Automation

Currys cuts operational costs by 70% with Celaton

Currys, a large European electronics retailer, faced a significant challenge in managing the huge daily volume of documents from suppliers, staff, and customers. This lack of visibility and manual processing was a major undertaking for staff and risked valuable information being lost. To address this, Currys partnered with vendor Celaton and implemented their inSTREAM™ Intelligent Process Automation solution.

The solution from Celaton automated the processing of these documents, learning from unstructured content to read, categorize, and extract key data. Following a successful initial deployment in Accounts Payable, inSTREAM was expanded across the entire business. Celaton's implementation resulted in a 70% reduction in operational costs, significant improvements in customer experience, and an estimated £400,000 in savings on cash-back claims alone.

Currys