Case Study: Capgemini achieves faster, more accurate invoice processing with Celaton's inSTREAM

Automating Accounts Payable in the BPO market

Capgemini, a global consultancy, technology and outsourcing services provider, needed a better way to process customer invoices for one of its clients. To address this accounts payable challenge, Capgemini engaged Celaton and its Intelligent Document Processing platform, inSTREAM, as part of its Intelligent Process Automation (IPA) approach.

Celaton’s inSTREAM solution automated invoice reading, categorization, validation, and verification using RPA, machine learning, and OCR, while continuously learning from processing assistants. The implementation delivered a 67% reduction in FTEs needed, improved accuracy by reducing human error, and led to a 20% decrease in help desk queries, boosting customer satisfaction and speeding up processing.

Capgemini